Frequently Asked Questions
On a normal 4G Wi-Fi connection, the commentaries should complete download within 5-6 minutes, depending upon who is also using your Wi-Fi at the same time. Downloading in the evening may take longer if Wi-Fi is experiencing heavy user demand.
Do I need an email address that I can access from my Android phone in order to download the Kruse App?
Yes, you will need an email address that you can access from your Android phone, as you will be downloading a large file of commentary from the email we send to you via your phone.
You can download the commentary for each island separately. At any time during your app validity period, you can download the commentary for the other island.
Why isn’t the Kruse App playing any commentary as I’ve just downloaded it onto my phone and I’m ready to start driving?
The Kruse App will only start playing a commentary when it gets to a point of interest, so you will need to be on your way and driving to hear any commentary. You will however always hear the introduction commentary once you have downloaded it onto your phone. All it need now is for you to start your journey and Kruse will fill in the gaps.
We have covered nearly all of the major roads within New Zealand and are proud to say that there are over 1,300 commentary points dotted and plotted throughout the entire country. You should never be without a commentary for longer than 10 minutes.
Yes, we have included this feature, whereby you can listen to your favourite driving music between listening to entertaining commentaries by activating your music app.
Does the Kruse App suggest photo opportunity stops in advance, so that I can prepare ahead to decide to pull over safely.
Yes, we have included many photo opportunities ahead of time, so that you have a reasonable amount of time to prepare to stop safely. We do however, take no responsibility for any driving incidents.
Yes, you can easily skip a particular commentary by pushing the SKIP button. The Kruse app will resume playing commentaries as you pass through the next triggered point along your journey.
What if I’m travelling the same road to my destination as I will be on the way back and want to listen to the commentaries again?
Simply “clean” start the app and the commentaries will play again as you pass through locations on your return journey.
If my current app expires and I want to use the app again, do I need to uninstall and do a complete reinstall of the app on my phone?
No when you purchase another hire period, you simply download the first part of the app, enter your new access code and the installed app already on your phone will activate again.
The Kruse factual information was researched and gathered from reputable publications over a 6-year period to ensure that the factual information was correct at the time of recording. We have also taken our own creative license within certain stories to provide entertainment rather than just facts and figures, as our passion is The Theatre of Travel.
We plan to launch our Kruse App to iPhone users later in 2021. We haven’t forgotten you, it’s just we needed to pick either Android or iPhone to begin with.
Yes, we are a small 100% owned family business. We were the first company in the world to develop GPS triggered commentary experiences all the way back in 1996. We have developed a range of commentary technologies and experiences that we have sold around the world including NZ, Australia, Canada, USA and the UK. See our other website www.kruse.global.
We would like to think that we can make a difference to increase the wellbeing of our native birds by donating a portion of our profits to buy Possum Traps, Rat and Stoat Traps. As we live rurally, we have seen the devastation caused by these introduced predators and want to help do something about it.