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Download the Kruse GPS Travel Guide from the Apple App Store for iPhone or the Google Play Store for Android.

After installing the app, open Kruse and follow the instructions displayed in the app.

Yes. We recommend installing Kruse and downloading the required content while you have access to a reliable Wi-Fi connection.

This means you’ll be ready to use Kruse when you begin your journey.

Download time depends on the speed of your internet connection and the amount of Kruse content being downloaded.

For the best experience, we recommend using a reliable Wi-Fi connection.

No. Because Kruse contains professionally produced audio content and the files are large, Wi-Fi is the only reliable method to ensure all files are downloaded correctly and completely. An alternative is streaming, but we do recommend downloading all files before commencing your journey.

The Kruse GPS Travel Guide app will download files in the background if you are using your phone at the simultaneously for other purposes.

Once the app and required travel content have been successfully downloaded and the necessary permissions have been enabled, Kruse is ready for your journey.

Once you have downloaded the Kruse GPS Travel Guide app and all required commentary files, the Kruse GPS Travel Guide app works completely offline unless you have chosen to stream the commentary.

Yes. Once the required content has been downloaded, Kruse uses your phone’s GPS location to trigger stories as you travel and does not require mobile coverage unless you have chosen to stream the commentary.

No. Your phone’s GPS can determine your location independently of a mobile-data connection.

However, other app functions may require an internet connection.

We recommend downloading the content you require before beginning your journey, preferably using Wi-Fi.

This is particularly important when travelling through areas of New Zealand where mobile coverage may be limited.

Kruse will not use roaming data unless you have chosen to stream the commentary content as opposed to downloading.

Kruse uses your phone’s GPS location.

As you travel, the app recognises when you approach selected locations and automatically triggers relevant Kruse audio commentary.

First, check that Location Services/GPS are enabled for the Kruse app.

Kruse needs permission to access your location so it can identify when you reach a commentary location.

Also check that:

• The required Kruse content has been downloaded.
• Your phone’s location services are switched on.
• Kruse has the required location permission.
• Your phone’s audio volume is turned up.
• Audio is being sent to the correct speaker or Bluetooth device.

If these settings are correct and Kruse still isn’t operating normally, please contact Kruse Support.

Yes. GPS location is fundamental to the Kruse experience.

Kruse uses your location to determine when to automatically play the appropriate commentary as you travel.

Kruse is a location-based travel guide.

Your location enables the app to automatically provide relevant stories about the places you are travelling through.

No, Kruse does not capture, record or store any location data or track any user movements.

There are several possible causes.

Check that:

• Location Services are enabled.
• Kruse has the required location permissions.
• The appropriate travel content has been downloaded.
• Your phone’s audio is operating.
• Kruse is operating as required in the app.

Check your phone battery has not been set to power-saving or optimisation mode and this will affect GPS reception and prevent the commentaries from triggering.

Not every location will necessarily have a commentary.

If you believe a commentary should have played and repeatedly does not, please contact Kruse Support.

No. One of the key features of the Kruse GPS Travel Guide is that stories are automatically triggered according to your location as you travel.

You can, however, replay commentaries along your journey by touching the 3 horizontal bars at the bottom left of the map screen and then selecting “Trip Memories. Here you can touch the relevant trip, touch the commentary you would like to hear again, and the commentary will play.

Kruse commentaries are associated with predetermined GPS locations and are designed to trigger automatically as you travel.

The exact triggering distance can vary according to the location and travel environment.

GPS performance can occasionally be affected by the surrounding environment, your device, or its settings.

Once your phone establishes an accurate location again, Kruse should continue operating normally.

No. Kruse is designed to accompany independent travellers. As you travel through areas covered by Kruse, relevant stories are automatically triggered according to your location.

Kruse is a GPS-triggered travel guide rather than a turn-by-turn navigation system. You can use your preferred navigation app for directions, while Kruse provides stories about the places you’re travelling through.

Yes. Kruse is particularly suited to self-drive travel, allowing everyone in the vehicle to hear stories about the places you are travelling through.

The driver should not interact with the phone while driving.

Yes. Kruse is designed for self-drive travellers exploring New Zealand, including people travelling in rental cars and motorhomes.